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Froggy Jumps
Froggy Jumps

Atención telefónica al cliente

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Atención telefónica al cliente

Froggy Jumps

Played 17 %Accuracy 90 Average time 01:44
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About this activity

Guía práctica de llamadas

Created by

Martin Orduz
Martin Orduz
Colombia

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Atención telefónica al cliente
 

Froggy Jumps

Atención telefónica al clienteOnline version

Guía práctica de llamadas

by Martin Orduz
1

¿Cuál es la primera frase adecuada al contestar una llamada?

2

¿Qué implica la escucha activa en una atención telefónica?

3

¿Cómo debe sonar la voz durante la llamada?

4

Si el cliente está enojado, ¿qué actitud es adecuada?

5

Al finalizar la llamada, ¿qué es crucial?

6

Qué pregunta ayuda a entender mejor el problema?

7

¿Qué hacer al tomar notas durante la llamada?

8

Cómo manejar una objeción de precio?

9

Si no sabes la respuesta, ¿qué debes hacer?

10

Qué comportamiento evitar durante la llamada?

 
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