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Froggy Jumps
Froggy Jumps

Atención en un hotel

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Atención en un hotel

Froggy Jumps

Played 5

About this activity

Servicio al huésped en hotel

Created by

Honduras

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Atención en un hotel
 

Froggy Jumps

Atención en un hotelOnline version

Servicio al huésped en hotel

by Josue Lemus
1

¿Cuál es la primera acción al recibir a un huésped?

2

¿Qué debe hacer un recepcionista ante una queja?

3

¿Cómo manejar una reserva incorrecta?

4

¿Qué es vital para el servicio al cliente en un hotel?

5

¿Qué acción es clave para la seguridad del huésped?

6

¿Cómo atender a un huésped con una necesidad especial?

7

¿Qué mejora la experiencia de desayuno?

8

¿Qué debe hacer el personal ante un huésped extranjero?

9

¿Qué indica satisfacción del cliente?

10

¿Cuál es un protocolo ante una emergencia?

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