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Froggy Jumps
Froggy Jumps

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Froggy Jumps

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About this activity

Conoce buenas prácticas

Created by

Ivana Estefanía Gutiérrez Mercado
Ivana Estefanía Gutiérrez Mercado
Mexico

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Froggy Jumps

Servicio al Cliente en RestauranteOnline version

Conoce buenas prácticas

by Ivana Estefanía Gutiérrez Mercado
1

¿Cuál es la primera acción al recibir a un cliente?

2

¿Qué indica un saludo cálido adecuado?

3

Cuando un cliente reclama, ¿qué debe hacer el personal?

4

¿Qué es importante al tomar un pedido?

5

¿Cómo debe presentarse un problema de la cocina?

6

En servicio de mesas, ¿qué es clave?

7

¿Qué actitud evita una experiencia negativa?

8

¿Cómo se debe manejar el tiempo de espera?

9

Al finalizar, ¿qué debe hacerse con la cuenta?

10

¿Qué práctica favorece la fidelización?

 
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