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Froggy Jumps
Froggy Jumps

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Froggy Jumps

(3)
Played 6 %Accuracy 100 Average time 01:47
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About this activity

Claves para atender bien

Created by

Cerebrote Premium
Cerebrote Premium
Colombia

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Froggy Jumps

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Claves para atender bien

by Cerebrote Premium
1

¿Cuál es la primera acción clave al recibir una consulta de un cliente?

2

¿Qué debe hacer un agente ante una queja difícil?

3

¿Qué implica la escucha activa en atención al cliente?

4

¿Qué importancia tiene el tiempo de respuesta?

5

¿Cuál es una buena práctica al resolver un problema?

6

¿Qué rol juega la empatía en el servicio al cliente?

7

¿Qué recomienda al cerrar una interacción?

8

¿Cómo manejar preguntas fuera de tu competencia?

9

¿Qué facilita una buena documentación de casos?

10

¿Qué habilidad es clave para evitar malentendidos?

 
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