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Psicología del Cliente y Comunicación - Quiz

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About this activity

Preguntas sobre atención y ventas

Created by

gumi gm
gumi gm
Spain

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Psicología del Cliente y Comunicación - Quiz
 

Psicología del Cliente y Comunicación - QuizOnline version

Preguntas sobre atención y ventas

by gumi gm
1

El CRM no registra incidencias ni seguimientos.

2

Las técnicas de cierre eficaces buscan concretar la venta o acuerdo.

3

Identificar rápidamente el perfil del interlocutor ayuda a adaptar el tono.

4

La escucha activa permite detectar necesidades reales tras las palabras.

5

La prospección de necesidades se realiza únicamente con preguntas cerradas.

6

Las fases de la venta van desde la toma de contacto hasta la presentación del producto.

7

El cierre por la balanza es un método de postventa.

8

Al tratar objeciones, la empatía no es necesaria.

9

Una buena atención al cliente no impacta la reputación de la empresa.

10

La comunicación verbal y paraverbal incluye modulación de la voz y claridad.

 
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