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Crossword Puzzle
Crossword Puzzle

Mecanismo de atencion al usurio

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Mecanismo de atencion al usurio
 

Crossword Puzzle

Mecanismo de atencion al usurioOnline version

Palabras clave de PQRSF

by SANDRA G
1

Solicitud formal que realiza un ciudadano para obtener información.

2

Manifestación de satisfacción por un buen servicio recibido.

3

Propuesta presentada para mejorar un servicio o proceso.

4

Numero que identifica una solicitud presentada por un usuario.

5

Valor que debe estar presente en toda atencif3n al usuario.

6

Accion de verificar el estado de una solicitud.

7

Informacion que se entrega al usuario despues de una solicitud.

8

Documento utilizado para registrar una PQRSF.

9

Persona que recibe un servicio o solicita informacion.

10

Resultado esperado de una buena atencion.

11

Manifestacion de inconformidad por la atencion recibida.

12

Solicitud para corregir un error en un servicio prestado.

13

Actividades orientadas a satisfacer las necesidades de los usuarios.

14

Principio que protege la informacion de las personas.

15

Proceso de busqueda y localizacion de documentos.

16

Accion de atender las necesidades de un usuario.

17

Principio que permite actuar de forma clara y honesta.

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