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Froggy Jumps
Froggy Jumps

SABERES PREVIOS SOBRE SERVICIO AL CLIENTE

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SABERES PREVIOS SOBRE SERVICIO AL CLIENTE

Froggy Jumps

Played 2 %Accuracy 94 Average time 05:07
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About this activity

Conteste de acuerdo a sus conocimientos adquiridos

Created by

pedro martinez
pedro martinez
Colombia

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Froggy Jumps

SABERES PREVIOS SOBRE SERVICIO AL CLIENTEOnline version

Conteste de acuerdo a sus conocimientos adquiridos

by pedro martinez
1

El servicio al cliente tiene como propósito principal:

2

Un cliente que realiza compras frecuentes y recomienda la empresa es:

3

La escucha activa consiste en:

4

Cuando un cliente presenta una queja, el asesor debe:

5

El cliente analítico se caracteriza por:

6

¿Cuál de las siguientes es una habilidad importante en servicio al cliente?

7

La empatía permite:

8

El cliente impulsivo generalmente:

9

Una comunicación efectiva debe ser:

10

La fidelización busca:

11

El cliente indeciso requiere:

12

Una actitud profesional implica:

13

La calidad del servicio se mide principalmente por:

14

¿Qué debe hacerse al atender una llamada?

15

Un cliente agresivo debe ser atendido:

16

El lenguaje corporal influye porque:

17

Una empresa obtiene beneficios cuando brinda buen servicio porque:

18

El servicio postventa consiste en:

19

Un cliente silencioso generalmente:

20

¿Qué es una PQRS?

21

La primera impresión en la atención al cliente depende de:

22

Resolver adecuadamente un reclamo ayuda a:

23

¿Qué debe evitar un asesor durante la atención?

24

La satisfacción del cliente se logra cuando:

25

El trabajo en equipo contribuye al servicio porque:

26

Un cliente ocasional es aquel que:

27

¿Qué significa ser asertivo?

28

Una característica de la atención virtual es:

29

La ética en el servicio al cliente implica:

30

El cliente es importante para una organización porque:

 
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