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Froggy Jumps
Froggy Jumps

Solución De Conflictos En Un Restaurante

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Solución De Conflictos En Un Restaurante

Froggy Jumps

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About this activity

Responda las preguntas en base a la información previamente expuesta.

Created by

JOSE ALEJANDRO BELLO MENDEZ
JOSE ALEJANDRO BELLO MENDEZ
Colombia

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Solución De Conflictos En Un Restaurante
 

Froggy Jumps

Solución De Conflictos En Un RestauranteOnline version

Responda las preguntas en base a la información previamente expuesta.

by JOSE ALEJANDRO BELLO MENDEZ
1

¿Cuál de las siguientes es una estrategia para resolver conflictos?

2

La escucha activa consiste en:

3

¿Qué debemos hacer cuando un cliente está molesto por una demora?

4

¿Qué significa actuar con empatía?

5

Cuando un pedido sale equivocado, lo primero que debemos hacer es:

6

¿Cuál es el principal objetivo al resolver un conflicto?

7

Un cliente encuentra un insecto en su plato. ¿Cuál debería ser la primera acción del mesero?

8

¿Cuál de los siguientes NO es un beneficio de resolver bien los conflictos?

9

Un cliente se queja porque considera que su comida está fría y no cumple sus expectativas. ¿Qué debe hacer el mesero?

10

¿Cuál de estas frases demuestra una comunicación asertiva?

 
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