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Desafío Final: Orientación al Cliente

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Desafío Final: Orientación al Cliente

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About this activity

Prueba tus conocimientos de servicio al cliente.

Created by

camila
camila
Colombia

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Desafío Final: Orientación al Cliente
 

Desafío Final: Orientación al ClienteOnline version

Prueba tus conocimientos de servicio al cliente.

by camila
1

La orientación al cliente fortalece la competitividad empresarial.

2

La orientación al cliente busca satisfacer las necesidades y expectativas de los consumidores.

3

La calidad del servicio influye en la satisfacción del cliente.

4

Una comunicación efectiva evita malentendidos con los clientes.

5

La satisfacción y la fidelización no tienen relación entre sí.

6

Philip Kotler afirma que el cliente debe ser el centro de las decisiones empresariales.

7

La fidelización ocurre cuando el cliente deja de comprar en una empresa.

8

Martha Alles considera la orientación al cliente como una competencia laboral.

9

La escucha activa ayuda a comprender mejor las necesidades del cliente.

10

La rapidez en la atención no tiene importancia para el cliente.

11

La empatía consiste en ignorar las emociones del cliente.

12

Un cliente satisfecho tiene más probabilidades de recomendar la empresa.

 
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