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Froggy Jumps
Froggy Jumps

Knowledge is Power

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Knowledge is Power

Froggy Jumps

Played 52 %Accuracy 61 Average time 01:18
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About this activity

This is a fun and interactive multiple choice game.

Created by

Global Reporting and WF Management
Global Reporting and WF Management
Philippines

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Knowledge is Power
 

Froggy Jumps

Knowledge is PowerOnline version

This is a fun and interactive multiple choice game.

by Global Reporting and WF Management
1

Cambridge One belongs to which product group?

2

Which VoC(Voice of Customer) platform is being used by most of the Global Customer Services?

3

What cloud-based platform is used by the organisation to manage support tickets and handle engagements across multiple channels?

4

What does KPI stand for?

5

What does FTE stand for?

6

Which of the following is considered shrinkage?

7

What happens if occupancy is consistently above 90%?

8

What does SLA commonly stand for?

9

What is SAP primarily used for?

10

Which status indicates an agent is ready to receive interactions?

11

Which metric measures how long an agent spends in handling an interaction?

12

What does "First Contact Resolution mean"?

 
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