INAD Challenge: Handling Inadmissible Customers

Froggy Jumps

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Test your policy know-how

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karol juliana ospina p

Colombia

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INAD Challenge: Handling Inadmissible Customers


Froggy Jumps INAD Challenge: Handling Inadmissible CustomersOnline version Test your policy know-how by karol juliana ospina p 1 If you have questions regarding the handling of an Inadmissible Customer (INAD), which section of the PAM should you consult? a Section 05 – Overbooking b Section 06 – Customers Needing Special Attention c Section 04 – Flight Irregularities 2 What is an Inadmissible Customer (INAD)? a A passenger requiring medical assistance b A passenger refused entry by a country’s authorities c A VIP passenger 3 Who is responsible for transporting an INAD back after being denied entry? a Immigration authorities. b The travel agency c The airline that transported the passenger to the country where entry was denied 4 What is the minimum number of escorts required for an INAD on Air France flights? a 2 b 1 c 10 5 How should escorts normally be dressed? a Military uniform b Reflective safety vest c Civilian clothes 6 If the INAD already holds a ticket covering the outbound journey, what should be done? a Reissue the ticket with the new routing/date b Cancel the ticket c Request passenger approval 7 Is there a quota limit for accepting INAD passengers? a Yes, two per flight b Yes, depending on aircraft type. c No quota applies 8 In case of overbooking, an INAD passenger: a Must never be denied boarding b May volunteer to be offloaded c May volunteer to be upgraded 9 What is the normal boarding sequence for an INAD passenger? a Pre-boarded after coordination with the Captain b Boards with priority passengers c Boards with families 10 Who has the final authority to accept or refuse carriage of an INAD? a Immigration Officer b Captain c Check-in Agent 11 When should INAD passengers disembark? a Last b At any time c First 12 Can alcoholic beverages be served to an escorted INAD or escort during meal service caused by flight disruptions? a No b Only with the Captain’s approval c Yes, without restrictions 13 If a flight is cancelled, ground staff should: a Not reroute the INAD b Immediately reroute the INAD c Purchase a new ticket 14 When may an INAD be assigned escorts? a Whenever the passenger requests assistance b Whenever the passenger does not speak English c When authorities anticipate that the INAD may be disruptive and request escorts 15 A passenger tells you they are traveling to Benin. Which city is recognized as the country’s most important city? a Cotonou b Porto-Novo c Accra

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INAD Challenge: Handling Inadmissible Customers

Froggy Jumps

About this activity

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INAD Challenge: Handling Inadmissible CustomersOnline version

by karol juliana ospina p

If you have questions regarding the handling of an Inadmissible Customer (INAD), which section of the PAM should you consult?

What is an Inadmissible Customer (INAD)?

Who is responsible for transporting an INAD back after being denied entry?

What is the minimum number of escorts required for an INAD on Air France flights?

How should escorts normally be dressed?

If the INAD already holds a ticket covering the outbound journey, what should be done?

Is there a quota limit for accepting INAD passengers?

In case of overbooking, an INAD passenger:

What is the normal boarding sequence for an INAD passenger?

Who has the final authority to accept or refuse carriage of an INAD?

When should INAD passengers disembark?

Can alcoholic beverages be served to an escorted INAD or escort during meal service caused by flight disruptions?

If a flight is cancelled, ground staff should:

When may an INAD be assigned escorts?

A passenger tells you they are traveling to Benin. Which city is recognized as the country’s most important city?