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Caracteres del Servicio de Calidad

Crossword Puzzle

Played 30 %Accuracy 100 Average time 01:49

About this activity

Propiedades clave para un buen servicio

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Colombia

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Caracteres del Servicio de Calidad
 

Crossword Puzzle

Caracteres del Servicio de CalidadOnline version

Propiedades clave para un buen servicio

by Maria de los Angeles Moreno
1

Facilidad para usar el servicio cuando se requiere, con tiempos de respuesta consistentes.

2

Facilidad para que todos los usuarios accedan sin barreras.

3

Trato amable y respetuoso hacia las personas.

4

Rapidez en la atención y resolución de tareas.

5

Percepción de fiabilidad y seguridad al interactuar.

6

Capacidad técnica y conocimiento para realizar las tareas.

7

Intercambio claro de información entre usuarios y proveedor.

8

Capacidad de entender y compartir las emociones del usuario.

7
1
3
4
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