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Froggy Jumps
Froggy Jumps

Quiz de Atención en Contact Center

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Quiz de Atención en Contact Center

Froggy Jumps

(5)
Played 179 %Accuracy 86 Average time 01:52
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About this activity

Habilidades y técnicas clave

Created by

Waleska Berganza
Waleska Berganza
Guatemala

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Quiz de Atención en Contact Center
 

Froggy Jumps

Quiz de Atención en Contact CenterOnline version

Habilidades y técnicas clave

by Waleska Berganza
1

¿Qué habilidad es fundamental para atender llamadas en un contact center?

2

¿Por qué es importante la comunicación efectiva en una llamada de servicio?

3

¿Cuál es la principal diferencia entre atender por llamada y presencialmente?

4

¿Cómo transmite empatía sin ver al contribuyente?

5

¿Qué tipos de llamadas suelen recibir en el Contact Center?

6

¿Qué técnica ayuda a confirmar que el cliente entiende lo explicado?

7

¿Qué papel juega la empatía en la resolución de problemas en una llamada?

8

¿Cómo manejar una llamada difícil de forma adecuada?

9

¿Qué elementos de un script son útiles en una llamada?

10

Qué indicadores son clave para medir la calidad de una llamada?

 
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