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9834: Telemarketing

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9834: Telemarketing

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About this activity

Desvende afirmações sobre telemarketing: Verdadeiro ou Falso: Telemarketing

Created by

paula campos
paula campos
Portugal
This game is a version of
Verdadeiro ou Falso: Telemarketing

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9834: Telemarketing
 

9834: TelemarketingOnline version

Desvende afirmações sobre telemarketing: Verdadeiro ou Falso: Telemarketing

by paula campos
1

Uma das funções do telemarketing é criar um bom relacionamento com o cliente.

2

O profissional de telemarketing trabalha apenas atendendo ligações e nada mais.

3

O profissional de telemarketing pode atender o cliente comendo uma coxinha no meio da ligação, desde que não faça barulho.

4

O profissional de telemarketing é a ponte entre o cliente e a empresa.

5

Resiliência é a capacidade de manter a motivação diante de desafios.

6

Se o cliente estiver bravo, a melhor solução é desligar o telefone e fingir que a ligação caiu.

7

Ter empatia é importante para entender as necessidades do cliente.

8

Telemarketing é só ligar para oferecer produto na hora do almoço do cliente.

9

Comunicação clara e paciência são competências essenciais para o telemarketing.

10

O telemarketing não influencia na imagem da empresa.

11

O telemarketing não ajuda a resolver problemas dos clientes.

12

Ter bom humor pode ajudar a criar um atendimento mais leve e agradável.

13

O profissional de telemarketing nunca precisa anotar ou registrar informações.

14

Aumentar as vendas pode ser um dos objetivos do trabalho no telemarketing.

15

O profissional de telemarketing pode responder ao cliente usando apenas memes e emojis.

 
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