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Froggy Jumps
Froggy Jumps

Triángulo del Servicio: Componentes e Importancia

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Triángulo del Servicio: Componentes e Importancia

Froggy Jumps

(3)
Played 41 %Accuracy 49 Average time 01:42
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Qué es y por qué importa

Created by

Daniel Rico
Daniel Rico
Colombia

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Triángulo del Servicio: Componentes e Importancia
 

Froggy Jumps

Triángulo del Servicio: Componentes e ImportanciaOnline version

Qué es y por qué importa

by Daniel Rico
1

¿Caules son los elementos que componen el triángulo del servicio en gestión de proyectos?

2

Un cliente frecuente deja de comprar en una empresa. ¿Cual es la causa más probable?

3

¿Por qué es importante equilibrar Alcance, Tiempo y Costo?

4

¿Qué representa el 'Alcance' en el triángulo del servicio?

5

¿Qué impacto tiene subir el costo sin cambiar alcance ni tiempo?

6

¿Qué sucede si se reduce el tiempo sin tocar alcance y costo?

7

¿Cuál es la finalidad de gestionar el triángulo del servicio?

8

¿Qué papel juega la Gestión del Cambio en este triángulo?

9

¿Qué técnica ayuda a priorizar requisitos dentro del triángulo?

10

¿En qué escenario es razonable sacrificar precio para mantener calidad?

11

¿Cuando un cliente presenta una queja, esta debe de verse cómo?

12

¿Qué genera mayor fidelización en un cliente?

13

¿Qué caractaristicas distinge a un exelente servidor al cliente?

14

¿Qué sucede cuando uno de los elementos del triangulo del servicio falla ?

15

¿Por qué deben trabajar juntos, cliente personal y sistemas?

 
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