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Froggy Jumps
Froggy Jumps

CRM en Acción: Relación con el Cliente

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CRM en Acción: Relación con el Cliente

Froggy Jumps

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About this activity

Curso compacto de CRM y fidelización

Created by

Luiggy Aviles
Luiggy Aviles
Ecuador

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CRM en Acción: Relación con el Cliente
 

Froggy Jumps

CRM en Acción: Relación con el ClienteOnline version

Curso compacto de CRM y fidelización

by Luiggy Aviles
1

¿Qué ciclo de vida describe las fases desde primer contacto hasta fidelización?

2

¿Qué factor genera confianza en la relación con el cliente?

3

¿Qué componente mejora la experiencia mediante comunicación bidireccional?

4

¿Qué característica define el Valor Percibido por el cliente?

5

¿Qué principio estratégico fomenta la consistencia en todos los canales?

6

¿Qué acción se recomienda para proteger datos y adherirse a RGPD?

7

¿Qué estrategia de fidelización impulsa compras repetidas?

8

¿Qué tipo de atención complementa la postventa proactivamente?

9

¿Qué indica la buena gestión de CRM sobre el dato del cliente?

10

¿Qué enfoque mejora la personalización en CRM?

 
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