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Crossword Puzzle
Crossword Puzzle

BTS NDRC A

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BTS NDRC A
 

Crossword Puzzle

BTS NDRC AOnline version

Mots croisés pour BTS NDRC

by Jean-Christophe RIEU
1

Schéma qui organise la structure et la hiérarchie de toutes les pages d'un site entre elles

2

Elément incitant à une action sur une page web ou une newsletter

3

Accord explicite et préalable de l'utilisateur pour le traitement de ses données

4

Structure dédiée à la gestion des contacts clients par téléphone, e-mail, chat ou reseaux sociaux

5

Logiciel qui permet de suivre toutes les informations de la relation client de l'entreprise

6

Indicateur mesurant le score de satisfaction d'un client aprés une interaction spécifique, généralement exprimé en % des clients trés satisfaits

7

Méthode marketing qui consiste à attirer les clients potentiels vers l'entreprise en leur proposant des contenus utiles et adaptés à leurs besoins, plutôt que de les solliciter directement

8

Indicateur de satisfaction et de fidélité mesurant la probabilité qu'un client recommande une entreprise, une marque ou un service sur une échelle de 0 à 10

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