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Froggy Jumps
Froggy Jumps

Atención y Servicios al Cliente: Quiz

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Atención y Servicios al Cliente: Quiz

Froggy Jumps

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About this activity

Test de servicio al cliente

Created by

Juliana Molina
Juliana Molina
Colombia

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Atención y Servicios al Cliente: Quiz
 

Froggy Jumps

Atención y Servicios al Cliente: QuizOnline version

Test de servicio al cliente

by Juliana Molina
1

¿Qué técnica prioriza entender el problema del cliente escuchando sin interrumpir?

2

¿Qué es crucial para tratar con un cliente molesto?

3

¿Qué indicador mide la rapidez de respuesta a un cliente?

4

¿Qué canal no es tradicional en atención al cliente?

5

¿Qué se debe hacer al recibir una queja?

6

¿Qué tipo de servicio busca resolver el problema del cliente en un solo contacto?

7

¿Cuál es una meta típica de un SLA en servicio al cliente?

8

¿Qué técnica ayuda a confirmar que el cliente entiende la solución?

9

¿Qué herramienta facilita la gestión de interacciones con clientes?

10

¿Qué acción mejora la experiencia del cliente post-atención?

 
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