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Métricas del Anfibio: Tasa de Rebote y Desviación Estándar (cailidad)

Froggy Jumps

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About this activity

Juego sobre normas y buenas prácticas.

Created by

Mexico
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Métricas del Anfibio: Tasa de Rebote y Desviación Estándar (cailidad)
 

Froggy Jumps

Métricas del Anfibio: Tasa de Rebote y Desviación Estándar (cailidad)Online version

Juego sobre normas y buenas prácticas.

by Eny DarkSit
1

¿Qué define la cédula de calidad en una agencia de cobranza?

2

¿Cuál es un indicador típico de calidad en cobranza?

3

¿Qué debe incluir un guion de interacción para calidad?

4

¿Qué principio ético es central en la cédula de calidad?

5

¿Qué rol verifica la cédula de calidad?

6

¿Qué acción mejora la satisfacción según la cédula?

7

¿Qué dato debe registrarse tras cada llamada?

8

¿Con qué frecuencia se revisa la cédula de calidad?

9

¿Qué función cumple la capacitación en calidad?

10

¿Qué acción viola la cédula de calidad?

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