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Crossword Puzzle
Crossword Puzzle

Calidad en Transporte Público

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Calidad en Transporte Público
 

Crossword Puzzle

Calidad en Transporte PúblicoOnline version

Factores de la calidad y el servicio

by Anggie Meza
1

Conjunto de características y percepciones que satisfacen al cliente.

2

Procesos de estandarización de prácticas.

3

Aumento continuo de eficiencia y eficacia.

4

Conjunto de actividades coordinadas para lograr un objetivo.

5

Destinatario de los servicios y usuario.

6

Persona que participa en la prestación del servicio.

7

Volumen de solicitudes de servicio y comportamiento de consumo.

8

Conjunto de prestaciones que se ofrecen al usuario.

9

Costo del viaje.

10

Duración de estar en el autobús o en el servicio.

11

Persona que maneja el vehículo.

12

Condición física de los vehículos.

13

Medios de transporte motorizados empleados en el servicio.

14

Forma de trato al usuario.

15

Estado externo del conductor y del servicio.

16

Persona que utiliza el servicio.

17

Gasto para realizar un viaje.

18

Desplazamiento durante un trayecto.

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