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Froggy Jumps
Froggy Jumps

Fundamentos administrativos, gestión documental y archivo, atención al cliente

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Fundamentos administrativos, gestión documental y archivo, atención al cliente

Froggy Jumps

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About this activity

Fundamentos, gestión y servicio

Created by

VANESA ROBAYO
VANESA ROBAYO
Colombia

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Fundamentos administrativos, gestión documental y archivo, atención al cliente
 

Froggy Jumps

Fundamentos administrativos, gestión documental y archivo, atención al clienteOnline version

Fundamentos, gestión y servicio

by VANESA ROBAYO
1

Siglas del sistema técnico que utilizan las empresas para recibir y gestionar Peticiones, Quejas, Reclamos y Sugerencias.

2

Fase del proceso administrativo que consiste en evaluar y medir los resultados reales frente a los objetivos para corregir desviaciones.

3

Conjunto de reglas y normas de comportamiento formal que se deben cumplir estrictamente al atender a un usuario.

4

Tipo de atención al cliente que se realiza cara a cara, donde el lenguaje corporal y la postura son fundamentales.

5

Conjunto de valores, normas y principios éticos que guían las decisiones y el comportamiento de una organización.

6

¿Qué describe la estructura organizacional?

7

¿Qué incluye la ética y valores corporativos?

8

¿Qué es el clima organizacional?

9

¿Qué abarca la gestión documental?

10

¿Qué incluye un archivo según normas básicas?

11

¿Qué es la correspondencia comercial?

12

¿Qué busca la atención al cliente?

13

¿Qué caracteriza la comunicación asertiva?

14

¿Qué regula el protocolo empresarial?

15

¿Qué implica manejo de PQRS?

 
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