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Froggy Jumps
Froggy Jumps

Atención al Cliente: Quiz

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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

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If you wish, you can download a demo game here and test its integration:

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Atención al Cliente: Quiz

Froggy Jumps

(1)
Played 5 %Accuracy 57 Average time 02:21
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About this activity

Conoce claves de servicio

Created by

José Ángel Cruz
José Ángel Cruz
Spain

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Atención al Cliente: Quiz
 

Froggy Jumps

Atención al Cliente: QuizOnline version

Conoce claves de servicio

by José Ángel Cruz
1

¿Cuál es el principal objetivo de la atención al cliente?

2

¿Quién recibe el mensaje?

3

¿Qué permite saber si el mensaje se ha entendido?

4

¿Qué barrera provoca el uso de tecnicismos?

5

¿Qué es un ejemplo de barrera psicológica?

6

¿Qué técnica consiste en repetir con otras palabras?

7

¿Cuál es una actitud clave en la escucha activa?

8

¿Qué debemos evitar al escuchar?

9

¿Qué crea la primera impresión?

10

¿Cuál es el primer paso al atender?

11

Antes de recomendar debemos:

12

¿Qué debe conocer el vendedor?

13

¿Qué estilo de comunicación es el más adecuado?

14

La asertividad consiste en:

15

El estilo agresivo:

16

El estilo pasivo:

17

¿Qué busca la fidelización?

18

¿Qué construye una relación comercial duradera?

19

¿Qué valoran los clientes?

20

Cumplir una promesa genera:

21

¿Cuál es la mejor publicidad?

22

Una reclamación puede servir para:

23

Una mala atención puede provocar:

24

La atención al cliente termina:

 
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