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Servicio al Ciudadano

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Atención y relacionamiento con ciudadana

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Colombia

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Servicio al Ciudadano
 

Servicio al CiudadanoOnline version

Atención y relacionamiento con ciudadana

by yhair ramos
1

El respeto y la dignidad humana son los principios fundamentales que deben orientar la atención al ciudadano

2

La empatía y la escucha activa son fundamentales en la atención al ciudadano.

3

El servicio debe ser proactivo y anticipar necesidades del ciudadano.

4

La atención debe centrarse únicamente en trámites más usados.

5

Los canales de atención deben ser numerosos y complicados de encontrar.

6

El uso de jerga técnica siempre facilita la comprensión.

7

El objetivo es garantizar un trato digno y cercano al ciudadano.

8

El ciudadano debe adaptarse a las políticas sin poder expresar quejas.

9

La comunicación debe ser clara y accesible para todas las personas.

10

Se debe resolver las consultas en un tiempo razonable.

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