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Froggy Jumps
Froggy Jumps

Maestro del Servicio al Cliente

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Maestro del Servicio al Cliente

Froggy Jumps

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About this activity

Desafío de atención al cliente

Created by

Carla Marisol Vicente Ramirez
Carla Marisol Vicente Ramirez
Dominican Republic

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Maestro del Servicio al Cliente
 

Froggy Jumps

Maestro del Servicio al ClienteOnline version

Desafío de atención al cliente

by Carla Marisol Vicente Ramirez
1

¿Cuál es el primer paso recomendado ante una queja de un cliente insatisfecho?

2

¿Qué habilidad ayuda a entender mejor la necesidad real del cliente?

3

¿Qué canal es adecuado para resolver una consulta urgente de un cliente?

4

¿Qué implica una respuesta clara y cortés en un servicio al cliente?

5

¿Qué significa SLA en atención al cliente?

6

¿Qué es una “escala” adecuada en un incidente mayor?

7

¿Qué técnica mejora la experiencia del cliente al final de la interacción?

8

¿Qué debe hacer un agente si no tiene solución inmediata?

9

¿Qué es clave para un guion de servicio al cliente?

10

¿Qué opción mejora la lealtad del cliente tras una mala experiencia?

 
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