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Completa la frase: Retener o Fidelizar

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Completa la frase: Retener o Fidelizar

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About this activity

En esta actividad completarás frases relacionadas con la retención y la fidelización de clientes. El objetivo es que identifiques las diferencias entre ambas estrategias y reconozcas cómo influyen en la experiencia del cliente, su regreso y su recomendación del negocio.

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Academia JuventudesGTO
Academia JuventudesGTO
Mexico

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Completa la frase: Retener o Fidelizar
 

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Completa la frase: Retener o FidelizarOnline version

En esta actividad completarás frases relacionadas con la retención y la fidelización de clientes. El objetivo es que identifiques las diferencias entre ambas estrategias y reconozcas cómo influyen en la experiencia del cliente, su regreso y su recomendación del negocio.

by Academia JuventudesGTO
1

La busca evitar que el cliente se vaya o cambie de negocio .

2

La busca que el cliente quiera volver por decisión propia .

3

Un cliente puede regresar por una , pero eso no siempre significa que esté fidelizado .

4

Los pueden ayudar a atraer clientes , pero no garantizan una duradera .

5

La se construye cuando el cliente se siente bien atendido , cómodo y .

6

Un fidelizado no solo vuelve , también puede hacer una del negocio .

7

Dar después de la compra ayuda a mantener activa la con el .

8

La del es importante para que decida volver .

9

se enfoca más en evitar que el cliente se vaya .

10

Fidelizar implica crear una continua entre el negocio y el .

11

Un satisfecho tiene más posibilidades de .

12

Cuando el cliente se siente , es más probable que elija nuevamente la .

 
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