Hospitality Management (Handling Complaints)

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Listening intermediate

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agatha laura

Indonesia

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Hospitality Management (Handling Complaints)


Hospitality Management (Handling Complaints)Online version Listening intermediate by agatha laura 1 What problem did the guest in room 703 have? a The air conditioner was broken. b The TV remote was not working. c The bathroom was dirty. d The television had no signal. 2 How long had the guest been experiencing the TV remote problem? a Since that morning b For two days c Since last night d Since check-in 3 Why was the guest in room 615 unhappy? a The room was too small. b The room service was slow. c There was too much noise. d The internet was not working. 4 What did the guest request because of the noise? a A refund b A free meal c A room change d A late check-out 5 Why couldn't the receptionist immediately move the guest to another room? a The guest had not paid. b No rooms were available. c The manager was absent. d The rooms were being renovated. 6 What happened because the hot water did not work? a She could not use the bathroom. b She had to take a cold shower. c She changed rooms immediately. d She checked out early. 7 What problem did Eliana Lauder report? a The TV was broken. b The air conditioner was noisy. c The hot water was not working. d The room key did not work. 8 Why could Emma not keep the same room on Saturday? a The hotel was closed. b The room had been booked by another guest. c The room was under maintenance. d The reservation had been cancelled. 9 Why did Emma Lopez want to change her check-in date? a She found a cheaper hotel. b She wanted a larger room. c She had a personal emergency. d She missed her flight. 10 What solution did the receptionist offer Emma? a A free room upgrade b A refund c A deluxe room upgrade d

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Hospitality Management (Handling Complaints)

Video Quiz

About this activity

Created by

Download the paper version to play

Top Games

Video Quiz

History of Dutch's cycle paths

Video Quiz

Music genres

Video Quiz

Why do cats "knead"?

Video Quiz

Watch the following video and answer questions.

Video Quiz

Watch the video and answer the questions!

Hospitality Management (Handling Complaints)Online version

by agatha laura

What problem did the guest in room 703 have?

How long had the guest been experiencing the TV remote problem?

Why was the guest in room 615 unhappy?

What did the guest request because of the noise?

Why couldn't the receptionist immediately move the guest to another room?

What happened because the hot water did not work?

What problem did Eliana Lauder report?

Why could Emma not keep the same room on Saturday?

Why did Emma Lopez want to change her check-in date?

What solution did the receptionist offer Emma?