Complaints to Resolutions

Froggy Jumps

Played 15 %Accuracy 83 Average time 07:17

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About this activity

Handling complaints and apologies

Created by

2512021184 Sarah Hutagalung

Indonesia

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Froggy Jumps Complaints to ResolutionsOnline version Handling complaints and apologies by 2512021184 Sarah Hutagalung 1 A friend missed your birthday party. They text you: ‘____, something came up last minute. Which fits be? a My bad b It's about time c I demand an explanation 2 Which is the MOST FORMAL way to apologize in a business email? a Please accept my sincere apologies for the inconvenience caused. b Oops, My bad - won't happen again. c Whatever, sorry I guess. 3 A waiter brought the wrong dish. The politest opener is... a Excuse me, I'm afraid there's a problem with my order. b Hey! Wrong food! c I've had enough of this restaurant! 4 Which sentence OFFERS a solution? a Would it help if I refunded your purchase today? b I really must insist! c When did you first notice the problem? 5 Reassuring a customer at the END of a complaint call, you would say.... a I demand to speak to the manager. b You have my word it won't happen again. c That's your problem, not mine. 6 Which one is a CLARIFICATION question? a This is completely unacceptable! b I owe you an apology. c Just to confirm, you're saying the package never arrived? 7 Customer: "The product arrived damaged." Employee: "I sincerely apologize. We can send a replacement immediately." The employee's response includes: ... a Complaining and arguing b Apologizing and resolving the problem c Complaining and apologizing

Froggy Jumps

Complaints to ResolutionsOnline version

Handling complaints and apologies

by 2512021184 Sarah Hutagalung

A friend missed your birthday party. They text you: ‘____, something came up last minute. Which fits be?

My bad

It's about time

I demand an explanation

Which is the MOST FORMAL way to apologize in a business email?

Please accept my sincere apologies for the inconvenience caused.

Oops, My bad - won't happen again.

Whatever, sorry I guess.

A waiter brought the wrong dish. The politest opener is...

Excuse me, I'm afraid there's a problem with my order.

Hey! Wrong food!

I've had enough of this restaurant!

Which sentence OFFERS a solution?

Would it help if I refunded your purchase today?

I really must insist!

When did you first notice the problem?

Reassuring a customer at the END of a complaint call, you would say....

I demand to speak to the manager.

You have my word it won't happen again.

That's your problem, not mine.

Which one is a CLARIFICATION question?

This is completely unacceptable!

I owe you an apology.

Just to confirm, you're saying the package never arrived?

Customer: "The product arrived damaged." Employee: "I sincerely apologize. We can send a replacement immediately." The employee's response includes: ...

Complaining and arguing

Apologizing and resolving the problem

Complaining and apologizing

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Complaints to Resolutions

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Froggy Jumps

Complaints to ResolutionsOnline version

by 2512021184 Sarah Hutagalung

A friend missed your birthday party. They text you: ‘____, something came up last minute. Which fits be?

Which is the MOST FORMAL way to apologize in a business email?

A waiter brought the wrong dish. The politest opener is...

Which sentence OFFERS a solution?

Reassuring a customer at the END of a complaint call, you would say....

Which one is a CLARIFICATION question?

Customer: "The product arrived damaged." Employee: "I sincerely apologize. We can send a replacement immediately." The employee's response includes: ...

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