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Crossword Puzzle
Crossword Puzzle

Servicio y Experiencia de Calidad

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Servicio y Experiencia de Calidad
 

Crossword Puzzle

Servicio y Experiencia de CalidadOnline version

Cada palabra ayuda a mejorar la atención

by Carlos Luis Reyes Rugama
1

Conjunto de estrategias y protocolos establecidos por una empresa para crear experiencias propias

2

Conjunto de percepciones y emociones al interactuar.

3

Estándar de excelencia en un servicio.

4

Grado de emoción del usuario ante un servicio.

5

Adaptar la experiencia a las necesidades del usuario.

6

Capacidad de entender emociones ajenas.

7

Comportamiento que anticipa necesidades y resuelve antes.

8

Proceso para mantener clientes fieles.

1
4
2
8
3
6
7
 
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