Final Review

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Final Review for Records Classroom

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Annie Miller

United States

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Final Review


Froggy Jumps Final ReviewOnline version Final Review for Records Classroom by Annie Miller 1 What is Salesforce used for? a A. Tracking leads, student records, communication, and enrollment details b B. Completing student coursework c C. Hosting live classroom lessons 2 What is a Lead in Salesforce? a A. A student who is already enrolled b B. A family who has expressed interest but has not officially enrolled yet c C. A completed course record 3 How is a Lead usually created? a A. When a parent or guardian submits the short interest form b B. When a student finishes a class c C. When a teacher posts an assignment 4 What happens after the short interest form is submitted? a A. An enrollment application is automatically sent to the email provided b B. The student is immediately enrolled c C. A transcript is automatically created 5 What visual icon helps identify a Lead? a A. A blue square with a person silhouette b B. A purple square with an ID card c C. An orange square with a crown 6 What is the Chatter tab used for? a A. Viewing previous communication notes and updates b B. Submitting payroll hours c C. Completing student assignments 7 What is the Details tab used for? a A. Viewing family application information and important enrollment details b B. Watching training videos only c C. Sending faxes to schools 8 What is the Archived Records tab used for? a A. Storing older calls and chatter that were cleared from the main view b B. Creating new applications c C. Sending course announcements 9 What is Genius? a A. The system students use to complete coursework b B. The student information system used to store enrolled student data c C. The ticketing system used for emails 10 When helping a family with basic Buzz navigation, why might Genius be useful? a A. It creates a new Freshdesk ticket b B. It automatically completes assignments for the student c C. It allows advisors to access the student view and better understand what the student sees 11 Who is listed as the Records Supervisor? a A. Cassie Sperry b B. Sarah Zeller c C. Eledy Valero 12 Who is the Records Lead for Freshdesk ticket queues, escalations, and general support? a A. Logan Harsh b B. Eledy Valero c C. Lisa Asanowicz 13 What is Namely used for? a A. Ticket escalations and queues b B. Student coursework and assignments c C. HR, payroll, schedules, timekeeping, and requesting time off 14 Which Freshdesk queue is used when schools send general student records? a A. School Record Request Queue b B. SPED Doc Collection Queue c C. General Doc Collection Queue 15 Which Freshdesk queue is used when schools send special education records? a A. General Queue b B. SPED Doc Collection Queue c C. Diploma Request Queue

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Final Review

Froggy Jumps

About this activity

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Download the paper version to play

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Final ReviewOnline version

by Annie Miller

What is Salesforce used for?

What is a Lead in Salesforce?

How is a Lead usually created?

What happens after the short interest form is submitted?

What visual icon helps identify a Lead?

What is the Chatter tab used for?

What is the Details tab used for?

What is the Archived Records tab used for?

What is Genius?

When helping a family with basic Buzz navigation, why might Genius be useful?

Who is listed as the Records Supervisor?

Who is the Records Lead for Freshdesk ticket queues, escalations, and general support?

What is Namely used for?

Which Freshdesk queue is used when schools send general student records?

Which Freshdesk queue is used when schools send special education records?