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Cuestionario sobre comunicación verbal y no verbal

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Cuestionario sobre comunicación verbal y no verbal

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Responder sí o no según corresponda

Created by

Gabri Ela Go
Gabri Ela Go
Mexico

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Cuestionario sobre comunicación verbal y no verbal
 

Cuestionario sobre comunicación verbal y no verbalOnline version

Responder sí o no según corresponda

by Gabri Ela Go
1

La comunicación no verbal es menos importante que la comunicación verbal en la atención al cliente.

2

Mantener contacto visual con el cliente demuestra interés y seguridad.

3

La escucha activa consiste simplemente en no interrumpir al cliente mientras habla.

4

Cruzar los brazos durante una conversación con un huésped transmite una postura abierta y acogedora.

5

Un tono de voz cálido y amigable ayuda a que los huéspedes se sientan bienvenidos.

 
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