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Froggy Jumps
Froggy Jumps

Manuales de ATM (SP) - Evaluación

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Manuales de ATM (SP) - Evaluación

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About this activity

Guía de errores de ATM y registro

Created by

Franco Romero Zenteno
Franco Romero Zenteno
Bolivia
This game is a version of
Manuales de ATM (SP) - Evaluación

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Manuales de ATM (SP) - Evaluación
 

Froggy Jumps

Manuales de ATM (SP) - EvaluaciónOnline version

Guía de errores de ATM y registro

by Franco Romero Zenteno
1

¿Cuál es la primera acción para iniciar el registro en SP según el manual?

2

Qué dato crítico debe confirmarse con el cliente antes de crear el caso?

3

Qué dos tipos de requerimiento existen?

4

Qué debe registrar el MONTO RECLAMADO según el manual?

5

¿Qué datos deben completarse en el formulario para la transacción?

6

En qué estado final se recomienda guardar el caso?

7

Qué información debe constar en comentarios CALL CENTER?

8

Qué campos NO debe editar el ejecutor de atención al cliente?

9

Qué dato es crítico para identificar depósitos sin TD?

10

Si el cliente no recuerda o no tiene alguna información debemos :

 
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