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Cada afirmación parece razonable. Algunas son correctas. Otras tienen una trampa. Leé con atención antes de responder.

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Cada afirmación parece razonable. Algunas son correctas. Otras tienen una trampa. Leé con atención antes de responder.

by Sembra Consultora
1

1. Si un huésped se pone agresivo, lo mejor es responderle con firmeza para que entienda quién manda.

2

2. El uniforme reglamentario es obligatorio en todo momento, sin excepciones.

3

3. Si conocés a la persona y sabés que es confiable, podés dejarla pasar sin pase válido.

4

4. Si un huésped te cuenta algo personal mientras lo atendés, podés comentárselo a un compañero/a después.

5

5. Aceptar una propina a cambio de dejar pasar a alguien sin pase está prohibido.

6

6. Si hay un problema con un huésped que no podés resolver, lo mejor es intentar manejarlo solo/a antes de llamar a la coordinadora.

7

7. Mantener comunicación activa con el equipo durante la jornada es parte de tu trabajo, no un extra.

8

8. Si el trato del huésped se vuelve hostil o irrespetuoso, podés pedirle a un compañero/a que te reemplace.

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