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Froggy Jumps
Froggy Jumps

Gestión de la Experiencia del Cliente

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Gestión de la Experiencia del Cliente

Froggy Jumps

Played 33
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About this activity

Pon a prueba tus conocimientos sobre la gestión de la experiencia del cliente.

Created by

Centro de Capacitación CENCAC
Centro de Capacitación CENCAC
Colombia

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Gestión de la Experiencia del Cliente
 

Froggy Jumps

Gestión de la Experiencia del ClienteOnline version

Pon a prueba tus conocimientos sobre la gestión de la experiencia del cliente.

by Centro de Capacitación CENCAC
1

¿Qué es la experiencia del cliente?

2

¿Cuál de las siguientes acciones mejora la experiencia del cliente?

3

¿Qué habilidad es fundamental para atender correctamente a un cliente?

4

¿Por qué es importante escuchar al cliente?

5

¿Qué debe hacer un auxiliar administrativo cuando recibe una queja?

6

¿Cuál es un beneficio de ofrecer un excelente servicio al cliente?

7

¿Qué herramienta permite conocer el nivel de satisfacción de los clientes?

8

¿Qué actitud debe mantener un colaborador durante la atención al cliente?

9

¿Qué significa fidelizar a un cliente?

10

¿Cuál de los siguientes factores influye directamente en la experiencia del cliente?

11

¿Qué debe hacer una empresa después de recibir la opinión de un cliente?

12

¿Cuál es el objetivo principal de la gestión de la experiencia del cliente?

 
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