Member Web Support Essentials

Froggy Jumps

Played 0

Create copy

About this activity

Key Member Web training concepts

Created by

Michelle

United States

Download the paper version to play

Top 10 results

There are still no results for this game. Be the first to stay in the ranking! Log in to identify yourself.

Make your own free game from our game creator

Compete against your friends to see who gets the best score in this game

Make challenge

pizza

Lorelay Tyana

Romania

(258)

joc despre pizza
Bill of Rights Game - The Constitutionalist

Doni The Don

United States

(89)

Test your knowledge on the Bill of Rights. A fun way to test your knowledge and focus on where you need to improve.
The Integumentary System

Breanna Nesbitt

United States

(58)

Functions and Structures of the skin
Ethos, Pathos, and Logos Quiz

Kristine Vester

United States

(131)

Test your knowledge of ethos, pathos, and logos with these 10 questions on examples of persuasive techniques.
Phlebotomy Order of Draw Quiz

Pamela Chapman

United States

(59)

Test your knowledge of the order of draw in Phlebotomy with these 10 questions!

		%
	Anonymous	%
		%
		%

Print your game

Member Web Support Essentials


Froggy Jumps Member Web Support EssentialsOnline version Key Member Web training concepts by Michelle 1 What is the primary goal of Member Web calls? a Trouble shoot solutions while documenting steps taken, b Escalate all issues to assistance requests c Log every issue for follow-up 2 Which action is recommended first when a member has a registration issue? a Manually register the member. b Ask if someone can call them back later c Verify the information entered is correct. 3 Which verification methods must be used before manual registration, or magic links can be used? a Mobile Match or KBA b Face ID or PIN c Biometric login or CAPTCHA 4 What address is needed during the registration process? a The physical address on file exactly as on file. b A PO BOX c A physical address that best matches what is prepopulated. 5 What should you ensure about a member’s name during registration? a Use the nickname commonly used b Name matches on file with correct suffixes c Include full middle names for accuracy 6 Which password requirement is specified for Member Web? a 12 characters with at least one symbol b 14 plus characters with 3 of 4 character types c 8 characters with letters only 7 What should you do if a verification email isn’t received? a Resend the email repeatedly until it lands b Ignore it and wait for a call back c Check spam and add to safe sender list 8 What is the recommended handling of password resets? a Send magic links without troubleshooting b Follow the one-note guide for steps c Skip verification to save time 9 Which of the following is a self-service transaction available on the Member Web? a Update beneficiaries b Update ABC information c Apply for new insurance coverage 10 What is a critical step before escalating a tricky issue? a Record a generic note b Get a good call back number c Complete and document troubleshooting steps including email address. 11 Beneficiaries can be updated online unless... a Beneficiary is a trust b Beneficiary is per stirpes c All of the above

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Member Web Support Essentials

Froggy Jumps

About this activity

Created by

Download the paper version to play

Top Games

Froggy Jumps

pizza

Froggy Jumps

Bill of Rights Game - The Constitutionalist

Froggy Jumps

The Integumentary System

Froggy Jumps

Ethos, Pathos, and Logos Quiz

Froggy Jumps

Phlebotomy Order of Draw Quiz

Froggy Jumps

Member Web Support EssentialsOnline version

by Michelle

What is the primary goal of Member Web calls?

Which action is recommended first when a member has a registration issue?

Which verification methods must be used before manual registration, or magic links can be used?

What address is needed during the registration process?

What should you ensure about a member’s name during registration?

Which password requirement is specified for Member Web?

What should you do if a verification email isn’t received?

What is the recommended handling of password resets?

Which of the following is a self-service transaction available on the Member Web?

What is a critical step before escalating a tricky issue?

Beneficiaries can be updated online unless...