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Crossword Puzzle
Crossword Puzzle

Mot croisé sur la gestion de l’accueil téléphonique

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Mot croisé sur la gestion de l’accueil téléphonique

Crossword Puzzle

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About this activity

Trouver les mots correspondants aux définitions en relation avec l'accueil téléphonique

Created by

Cindy RIVIERE
Cindy RIVIERE
Reunion

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Mot croisé sur la gestion de l’accueil téléphonique
 

Crossword Puzzle

Mot croisé sur la gestion de l’accueil téléphoniqueOnline version

Trouver les mots correspondants aux définitions en relation avec l'accueil téléphonique

by Cindy RIVIERE
1

Formule utilisée pour accueillir un appel

2

Qualité indispensable pour comprendre son interlocuteur

3

Ne se voit pas au téléphone mais peut s’entendre.

4

Information laissée pour une autre personne

5

Qualité utile avec un interlocuteur difficile

6

Action d’orienter un appel vers un interlocuteur

7

Service qui réceptionne les appels

8

Règle essentielle de communication

9

Capacité à comprendre les émotions d’un client

10

Technique consistant à redire avec ses mots

3
8
10
6
4
9
1
5
2
7
 
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