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Ciclo del Servicio Público: Momentos de Verdad

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Ciclo del Servicio Público: Momentos de Verdad

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About this activity

Quiz sobre atención y estrategias

Created by

Mildrey Prieto
Mildrey Prieto
Colombia

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Ciclo del Servicio Público: Momentos de Verdad
 

Ciclo del Servicio Público: Momentos de VerdadOnline version

Quiz sobre atención y estrategias

by Mildrey Prieto
1

El ciclo del servicio público incluye fases de diseño, entrega y evaluación.

2

Un servidor público debe priorizar la empatía y la claridad al atender al ciudadano.

3

Los momentos de verdad son aquellos puntos de contacto donde el ciudadano percibe la calidad del servicio.

4

Las estrategias de servicio buscan mejorar la experiencia del usuario mediante procesos estandarizados.

5

El ciclo del servicio público termina cuando el ciudadano firma la solicitud.

6

La atención al ciudadano busca satisfacer necesidades y resolver incidencias con eficiencia.

7

Un servidor público debe ocultar información para proteger la imagen institucional.

8

Las estrategias no deben revisar resultados y solo deben aplicar procedimientos vigentes.

9

La atención al ciudadano se mide solo por la rapidez, sin considerar la calidad de la respuesta.

10

Los momentos de verdad se limitan a la atención en ventanilla y no aplican a trámites online.

 
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