Sunshine Squad Leap Frog

Froggy Jumps

(3)

Played 44 %Accuracy 92 Average time 00:38

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About this activity

MA Login Assistance

Created by

Brenda

United States

Download the paper version to play

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1	kharlp July 24, 2026	% 100	00:17
2	HannahBanana July 24, 2026	% 100	00:22
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Froggy Jumps Sunshine Squad Leap FrogOnline version MA Login Assistance by Brenda 1 A member says they're seeing "Unauthorized to view this site." What should you recommend FIRST? a Route immediately to Tier 2 b Create a new MA Login account c Clear browser cache/history, close the browser, and try again 2 A member forgot their MA Login username but remembers their email. Which self-service option should they use? a Forgot MA Login b Forgot Password c Create MA Login 3 Where can a Tier 1 agent locate a member's MA Login username? a Payment History b View/Edit Profile under Primary Contact Information c Case Notes 4 A member forgot their password but knows their username and email. Which option should they use? a Manage Your MA Login b Forgot Password c Invite Client 5 A member is locked out after three failed password attempts. What should you ask them to look for? a The "Unlock My Account" link b The Invite Client button c Their case number 6 A member receives a verification email but gets a "verification failed" error. What is the next step? a Try again tomorrow b Route to Tier 2 for an Optum ticket c Create a new MA Login 7 A member locked their invitation code after multiple invalid attempts. What can the agent do? a Unlock the invitation code in HIX b Create a duplicate account c Reset the password 8 Whose date of birth should be used when completing account creation from an invitation? a The husbands date of birth b The account holder's date of birth c Either one works 9 Which browser is recommended for MA Login? a Chrome b Internet Explorer c Opera 10 If MFA Call Me/Text Me options are grayed out after several attempts, what should you tell the member? a It is expected behavior due to a temporary wait time b It is a system outage c Create a new account

Froggy Jumps

Sunshine Squad Leap FrogOnline version

MA Login Assistance

by Brenda

A member says they're seeing "Unauthorized to view this site." What should you recommend FIRST?

Route immediately to Tier 2

Create a new MA Login account

Clear browser cache/history, close the browser, and try again

A member forgot their MA Login username but remembers their email. Which self-service option should they use?

Forgot MA Login

Forgot Password

Create MA Login

Where can a Tier 1 agent locate a member's MA Login username?

Payment History

View/Edit Profile under Primary Contact Information

Case Notes

A member forgot their password but knows their username and email. Which option should they use?

Manage Your MA Login

Forgot Password

Invite Client

A member is locked out after three failed password attempts. What should you ask them to look for?

The "Unlock My Account" link

The Invite Client button

Their case number

A member receives a verification email but gets a "verification failed" error. What is the next step?

Try again tomorrow

Route to Tier 2 for an Optum ticket

Create a new MA Login

A member locked their invitation code after multiple invalid attempts. What can the agent do?

Unlock the invitation code in HIX

Create a duplicate account

Reset the password

Whose date of birth should be used when completing account creation from an invitation?

The husbands date of birth

The account holder's date of birth

Either one works

Which browser is recommended for MA Login?

Chrome

Internet Explorer

Opera

If MFA Call Me/Text Me options are grayed out after several attempts, what should you tell the member?

It is expected behavior due to a temporary wait time

It is a system outage

Create a new account

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Sunshine Squad Leap Frog

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Froggy Jumps

Sunshine Squad Leap FrogOnline version

by Brenda

A member says they're seeing "Unauthorized to view this site." What should you recommend FIRST?

A member forgot their MA Login username but remembers their email. Which self-service option should they use?

Where can a Tier 1 agent locate a member's MA Login username?

A member forgot their password but knows their username and email. Which option should they use?

A member is locked out after three failed password attempts. What should you ask them to look for?

A member receives a verification email but gets a "verification failed" error. What is the next step?

A member locked their invitation code after multiple invalid attempts. What can the agent do?

Whose date of birth should be used when completing account creation from an invitation?

Which browser is recommended for MA Login?

If MFA Call Me/Text Me options are grayed out after several attempts, what should you tell the member?

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