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Operaciones Capacitación
Operaciones Capacitación
Mexico

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2. CALIDAD
 

2. CALIDADOnline version

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by Operaciones Capacitación
1

La mejor evaluación, desde la perspectiva del cliente, depende de las características específicas del servicio, de los clientes y del contexto en el cual se desenvuelven.

2

La calidad sí significa lujo. La calidad es el grado impredecible de uniformidad y seguridad, a muy alto costo y acomodado al mercado (satisfacción).

3

Las herramientas de calidad son una serie de técnicas gráficas utilizadas en la gestión de la calidad y en la resolución de los problemas relacionados.

4

Para que el Control total de calidad sea efectivo, debe iniciarse desde el final mismo del producto y terminar sólo cuando el producto esté en manos de un consumidor satisfecho.

5

Los tres pasos para el control total de la calidad que propone Feigenbaum son: El liderazgo de calidad, tecnología moderna de calidad y el compromiso organizacional.

6

Para conducir y operar una organización en forma exitosa no se requiere que ésta se dirija y controle en forma sistemática y transparente, al contrario.

7

El liderazgo es el árbitro final de la calidad del servicio.

 
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