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Overbooked flight dialogue, B2+

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Overbooked flight dialogue, B2+

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Overbooked flight dialogue, B2+

Created by

Julia Kostochkina
Julia Kostochkina
Colombia

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Overbooked flight dialogue, B2+
 

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Overbooked flight dialogue, B2+Online version

Overbooked flight dialogue, B2+

by Julia Kostochkina
1

The Overbooked Flight

Agent : Next in line , please . Hi , how can I help you ?

Passenger : Hi . I was just told at the gate that I ? ve been involuntarily bumped from my flight to New York . Here is my confirmed pass .

Agent : I am terribly sorry . The flight is . We can re - book you for tomorrow at 7 : 30 AM and offer a $200 travel .

Passenger : Tomorrow morning ? That disrupts my entire schedule . Since I ? m facing an delay , would it be possible to my seat to business class on that morning flight ?

Agent : Let me check . . . Premium economy is full , but I can override the system and give you a business class seat since you were bumped .

Passenger : Thank you , I that . I assume the airline will also provide accommodation for the night ?

Agent : Yes , I can print a for the budget motel just outside the terminal .

Passenger : Given the length of the delay , could you ensure the voucher is for a reputable , 4 - star hotel nearby instead ? And will it include vouchers ?

Agent : [ Types ] Okay , I can approve the airport Marriott instead , and here are two $20 meal vouchers .

Passenger : Perfect . Now , there is one more critical matter : my checked . It is absolutely vital that I my suitcase tonight because it contains essential items .

Agent : Offloading a bag can the aircraft . Can it just fly ahead to New York ? You can collect it tomorrow .

Passenger : I understand it ? s a hassle for the ground crew , but going without my belongings tonight is non - negotiable . Is there any way to expedite the retrieval ?

Agent : [ Calls the ramp supervisor ] Alright , they are pulling it out now . It will be at Baggage Claim Carousel 4 in about 30 minutes .

Passenger : Excellent . To finalize everything , could you the travel voucher to $300 to fully cover the disruption , and give me the new boarding pass in writing ?

Agent : I can do $300 as a final gesture . Here is your new business class boarding pass , your hotel voucher , and your travel certificate .

Passenger : Thank you for your help . I'll head to retrieve my luggage . Have a good evening .

 
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