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Fidelización y Retención de Clientes

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Fidelización y Retención de Clientes

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About this activity

Completa las frases e identifica los conceptos fundamentales sobre fidelización y retención de clientes.

Created by

Centro de Capacitación CENCAC
Centro de Capacitación CENCAC
Colombia

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Fidelización y Retención de Clientes
 

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Fidelización y Retención de ClientesOnline version

Completa las frases e identifica los conceptos fundamentales sobre fidelización y retención de clientes.

by Centro de Capacitación CENCAC
1

La consiste en desarrollar estrategias para que los clientes continúen comprando en la empresa .

2

Un cliente tiene más probabilidades de volver a comprar un producto o servicio .

3

La buena al cliente fortalece la confianza y mejora la relación con la empresa .

4

El después de una venta permite conocer el nivel de satisfacción del cliente .

5

Escuchar las necesidades del ayuda a ofrecer soluciones adecuadas .

6

La clara y respetuosa fortalece las relaciones con los clientes .

7

La es un factor clave para lograr la fidelización de los clientes .

8

Ofrecer un servicio de contribuye a que los clientes permanezcan con la empresa .

9

La busca conservar a los clientes actuales y fortalecer su relación con la organización .

10

Las de los clientes representan una oportunidad para mejorar los productos y servicios .

11

La del cliente se construye ofreciendo experiencias positivas de manera constante .

12

La del cliente influye directamente en su decisión de volver a comprar .

 
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