SSG for Cayan Tier II and Partner Concierge Course Review

Froggy Jumps

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Course concepts review

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Elizabeth Halter

United States

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SSG for Cayan Tier II and Partner Concierge Course Review


Froggy Jumps SSG for Cayan Tier II and Partner Concierge Course ReviewOnline version Course concepts review by Elizabeth Halter 1 When resolving an indeterminate batch from an external processor, the processor confirms the batch did NOT process successfully. What is your next step? a Close the batch b Resubmit the batch c Locate the batch in CBOS 2 Which of the following is NOT used to determine how to resolve an indeterminate batch? a Check the Processor ID b If processor is TSYS, check the Merchant ID c Check the batch total amount 3 If a merchant cannot access multiple locations in Merchantware, what’s the fix? a Grouping b Password reset c Chaining 4 While resolving an indeterminate batch from an external processor, the processor confirms the batch did NOT process successfully. What is your next step? a Locate the batch in CBOS b Close the batch c Resubmit the batch 5 Which Store & Forward setting can Tier II control? a How long a terminal can stay offline b Force EMV insert c Maximum offline amount 6 Before submitting an EE ticket, which condition must be true? a Issue is reproducible b Issue caused by user error c Issue is resolved 7 Which three elements form core Splunk data blocks? a Events, Fields, Dashboards b Dashboards, Time, Alerts c Events, Time, Fields 8 Which SPL element connects each step in a search? a Equals sign b Index c Pipe symbol 9 Based on the merchant setup shown on the screen, what are these merchants able to do? a Use one login to access multiple locations b Grant access to additional users c Share transaction data across locations 10 Which of the following is NOT a common use for mass updates? a Updating software on Genius units to the newest version b Adding or removing a Splash image to devices c Updating payment settings for an individual device issue 11 What must be completed in TMS before a Mass Update can be submitted? a Add a note b Prelim application version update c Schedule update for next heartbeat 12 When performing an application/version mass update, how do you determine if a preliminary update is required? a Refer to the Genius Upgrade/Downgrade Matrix b Check with the merchant's relationship manager c Enter the device serial numbers into TMS 13 True or False: When a mass update is scheduled, no other updates can be run until it is completed or canceled. a True b False c Neither 14 When identifying transactions to resolve a Missing Settlement Report, which transactions should you include? a Transactions that show 'Good Batch' b Transactions that show 'Approved and completed' c Transactions that were declined with valid error messages 15 When the terminal cannot reach the gateway and S&F is set up, if the terminal approves a transaction, what does it create? a An authorization code of OKOFF1 b A PNRef c An authorization code from the bank 16 Who is financially responsible if a Store & Forward transaction approved offline is later denied during replay? a The merchant b The processor c The customer 17 Which of the following is NOT a common time-related issue when using Splunk? a Events appearing outside the selected time range b Incorrect timestamps in the data c No time range selected in the search 18 What is a field in Splunk? a A group of related events b A key-value pair that describes data within an event c A stored search query 19 Which time-based analysis allows the user to see how frequently something is happening across a given time range? a Time picker b Timechart command c Span 20 Which of the following is NOT a best practice for building dashboards in Splunk? a Using large time ranges b Using efficient searches c Limiting the number of panels 21 Which alerting approach should be used in this environment? a Real-time alerts b Scheduled alerts c Alert throttling

SSG for Cayan Tier II and Partner Concierge Course Review

Froggy Jumps

About this activity

Created by

Download the paper version to play

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SSG for Cayan Tier II and Partner Concierge Course ReviewOnline version

by Elizabeth Halter

When resolving an indeterminate batch from an external processor, the processor confirms the batch did NOT process successfully. What is your next step?

Which of the following is NOT used to determine how to resolve an indeterminate batch?

If a merchant cannot access multiple locations in Merchantware, what’s the fix?

While resolving an indeterminate batch from an external processor, the processor confirms the batch did NOT process successfully. What is your next step?

Which Store & Forward setting can Tier II control?

Before submitting an EE ticket, which condition must be true?

Which three elements form core Splunk data blocks?

Which SPL element connects each step in a search?

Based on the merchant setup shown on the screen, what are these merchants able to do?

Which of the following is NOT a common use for mass updates?

What must be completed in TMS before a Mass Update can be submitted?

When performing an application/version mass update, how do you determine if a preliminary update is required?

True or False: When a mass update is scheduled, no other updates can be run until it is completed or canceled.

When identifying transactions to resolve a Missing Settlement Report, which transactions should you include?

When the terminal cannot reach the gateway and S&F is set up, if the terminal approves a transaction, what does it create?

Who is financially responsible if a Store & Forward transaction approved offline is later denied during replay?

Which of the following is NOT a common time-related issue when using Splunk?

What is a field in Splunk?

Which time-based analysis allows the user to see how frequently something is happening across a given time range?

Which of the following is NOT a best practice for building dashboards in Splunk?

Which alerting approach should be used in this environment?