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Crossword Puzzle
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Nicolas Castellanos

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Nicolas Castellanos

Crossword Puzzle

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About this activity

Crucigrama con palabras clave de virgin mobile

Created by

Nicolas Castellanos
Nicolas Castellanos
Colombia

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Nicolas Castellanos
 

Crossword Puzzle

Nicolas CastellanosOnline version

Crucigrama con palabras clave de virgin mobile

by Nicolas Castellanos
1

Proceso para recuperar o cambiar la SIM de una linea por perdida, daño o cambio

2

SIM digital se activa escaneando un codigo QR y no usa chip.

3

Tarjeta fisica que se usa para conectar la linea al equipo

4

Numero unico de 19 digitos que identifica la SIM fisica o ESIM

5

Identificador unico de 15 digitos del movil

6

Codigo que el cliente debe escanear para isntalar la ESIM en su equipo

7

Sistema donde el asesor gestiona el caso valida titularidad y tipifica

8

Validacion que quien solicita la informacion o reposicion es el dueño de la linea

9

Proceso que el cliente realiza desde la app o la web

10

Clasificacion del caso con CRM

11

Accion en CRM que ayuda a que el cambio de la SIM sea compatible con el dispositivo

12

Codigo de desbloque de la SIM

13

Codigo de un solo uso para integresar a app de virgin y hacer la reposicion

14

Validacion de que el equipo acepta tecnologia esim antes de generar el codigo QR

15

Boton que se debe dar despues de que el eSim se instala correctamente

16

Ultimo boton que se presilna en el proceso de realizar reposicion

17

Historial en CRM donde se evidencia la transaccion de reposicion

18

Se debe activar 10 segundos al final para que la linea sincronice y quede activa

19

Red con la que virgin NO es compatible para activar Esim

14
11
10
3
9
6
17
15
5
19
2
18
13
1
4
16
12
8
7
 
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