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Froggy Jumps
Froggy Jumps

Actividad rompiendo el Hielo con el Cliente

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Actividad rompiendo el Hielo con el Cliente

Froggy Jumps

Played 4 %Accuracy 100 Average time 00:50
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About this activity

Responde las siguientes preguntas de opción múltiple con base en la ficha técnica Cómo Romper el Hielo y fortalece tu primer contacto con el cliente.

Created by

Alicia Vargas
Alicia Vargas
Colombia

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Actividad rompiendo el Hielo con el Cliente
 

Froggy Jumps

Actividad rompiendo el Hielo con el ClienteOnline version

Responde las siguientes preguntas de opción múltiple con base en la ficha técnica Cómo Romper el Hielo y fortalece tu primer contacto con el cliente.

by Alicia Vargas
1

¿Cuál es el principal objetivo de romper el hielo con un cliente?

2

Según la ficha de estudio, ¿qué acción demuestra que realmente estás escuchando al cliente?

3

¿Cuál de las siguientes preguntas es la más adecuada para iniciar una conversación con el cliente?

4

En los ejemplos de la ficha, si un cliente está observando maletas, ¿qué debería hacer el asesor?

5

¿Cuál de las siguientes frases es recomendable utilizar al recibir a un cliente?

6

Según la sección "Recuerda", ¿qué actitud contribuye a generar una mejor experiencia desde el primer contacto?

 
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