GLOSSARY BE V — Term 3

Froggy Jumps

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Students must read each definition and select the corresponding term from three options, developing lexical recognition and the ability to distinguish between closely related business concepts.

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Paula G

Colombia

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GLOSSARY BE V — Term 3


Froggy Jumps GLOSSARY BE V — Term 3Online version Students must read each definition and select the corresponding term from three options, developing lexical recognition and the ability to distinguish between closely related business concepts. by Paula G 1 It's code identifying a group of products made together. a CONSIGNEE b QUALITY CONTROL c BATCH NUMBER 2 Products or goods transported by ship, plane, truck, or train. a CARGO b COMPLAINT FORM c SHIPMENT 3 A company that transports goods. a CARRIER b QUALITY CONTROL c EVIDENCE 4 A formal request for compensation or correction. a CLAIM b SHIPMENT c DISPATCH 5 Money or replacement provided for a problem or loss. a CONSIGNEE b COMPENSATION c EXCHANGE 6 A statement expressing dissatisfaction with a product or service. a INVESTIGATION b COMPLAINT c CLAIM 7 A document used to report a problem. a COMPLAINT FORM b ESCALATION c EXCHANGE 8 The person or company receiving the goods. a CONSIGNEE b EVIDENCE c CONSIGNMENT 9 Goods transported and delivered to a buyer or distributor. a DAMAGED GOODS b COMPLAINT FORM c CONSIGNMENT 10 The person or company sending the goods. a BATCH NUMBER b WARRANTY CLAIM c CONSIGNOR 11 Steps taken to solve a problem and prevent it from happening again. a CORRECTIVE ACTION b PARCEL c REFUND REQUEST 12 The department responsible for handling complaints and requests. a CUSTOMER SERVICE DEPARTMENT b REPAIR c PRODUCT DEFECT 13 The government agency that controls imported and exported goods. a REPAIR b CUSTOMS c EXCHANGE 14 Products that are broken or harmed. a DAMAGED GOODS b QUALITY CONTROL c REPLACEMENT 15 A situation in which goods arrive later than expected. a DAMAGED GOODS b WARRANTY CLAIM c DELAY 16 The act of sending goods to a customer. a INSPECTION b DISPATCH c WARRANTY CLAIM 17 Sending a complaint to a higher authority for review. a COMPLAINT b ESCALATION c COMPLAINT FORM 18 A product that does not work correctly. a EVIDENCE b FAULTY ITEM c DISPATCH 19 A careful examination of products. a MISSING ITEM b INSPECTION c SHIPMENT 20 A problem caused during production. a INSPECTION b SERVICE TICKET c MANUFACTURING DEFECT 21 A product that was expected but not included. a MISSING ITEM b COMPENSATION c CUSTOMS 22 A parcel prepared for delivery. a PACKAGE b CONSIGNMENT c DISPATCH 23 A document showing the contents of a shipment. a REPLACEMENT b SHIPMENT c PACKING LIST 24 A package sent through a delivery service. a CUSTOMER SERVICE DEPARTMENT b PARCEL c FAULTY ITEM 25 A flaw or problem in a product. a PRODUCT DEFECT b CONSIGNMENT c COMPLAINT 26 The process of checking products before sale. a COMPLAINT FORM b QUALITY CONTROL c RESOLUTION 27 A formal request to receive money back. a REFUND REQUEST b COMPLAINT FORM c MANUFACTURING DEFECT 28 The process of fixing a defective product. a CONSIGNMENT b REPAIR c COMPENSATION 29 A new product provided instead of a defective one. a REPLACEMENT b COMPLAINT FORM c SERVICE TICKET 30 The solution to a problem or complaint. a CONSIGNMENT b DOCUMENTATION c RESOLUTION 31 The rules for returning products. a SERVICE TICKET b RETURN POLICY c SHIPMENT 32 A record of a customer problem or request. a ESCALATION b SERVICE TICKET c TRANSIT 33 The period during which goods are being transported. a REFUND REQUEST b CUSTOMER SERVICE DEPARTMENT c TRANSIT 34 A request for repair or replacement under a warranty. a WARRANTY CLAIM b EVIDENCE c COMPLAINT

GLOSSARY BE V — Term 3

Froggy Jumps

About this activity

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GLOSSARY BE V — Term 3Online version

by Paula G

It's code identifying a group of products made together.

Products or goods transported by ship, plane, truck, or train.

A company that transports goods.

A formal request for compensation or correction.

Money or replacement provided for a problem or loss.

A statement expressing dissatisfaction with a product or service.

A document used to report a problem.

The person or company receiving the goods.

Goods transported and delivered to a buyer or distributor.

The person or company sending the goods.

Steps taken to solve a problem and prevent it from happening again.

The department responsible for handling complaints and requests.

The government agency that controls imported and exported goods.

Products that are broken or harmed.

A situation in which goods arrive later than expected.

The act of sending goods to a customer.

Sending a complaint to a higher authority for review.

A product that does not work correctly.

A careful examination of products.

A problem caused during production.

A product that was expected but not included.

A parcel prepared for delivery.

A document showing the contents of a shipment.

A package sent through a delivery service.

A flaw or problem in a product.

The process of checking products before sale.

A formal request to receive money back.

The process of fixing a defective product.

A new product provided instead of a defective one.

The solution to a problem or complaint.

The rules for returning products.

A record of a customer problem or request.

The period during which goods are being transported.

A request for repair or replacement under a warranty.