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Crossword Puzzle
Crossword Puzzle

Servicios al Cliente: Protocolo y Postventa

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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

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Servicios al Cliente: Protocolo y Postventa
 

Crossword Puzzle

Servicios al Cliente: Protocolo y PostventaOnline version

Conceptos clave de servicio

by Javier Zamora
1

Conjunto de normas para atender correctamente al cliente.

2

Tiempo que el cliente debe esperar para ser atendido.

3

Responder las dudas o inquietudes del cliente.

4

Etapas del servicio desde antes de la compra hasta la postventa.

5

Compromiso de reparar, cambiar o devolver un producto con fallas.

6

Atención que recibe el cliente después de realizar la compra.

7

Acciones para solucionar un error y recuperar la confianza del cliente.

8

Estrategias para lograr que el cliente vuelva a comprar.

9

Instante en que el cliente forma una opinión sobre el servicio recibido.

10

Dar autonomía al empleado para resolver problemas y tomar decisiones.

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