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Crossword Puzzle
Crossword Puzzle

actividad crusigrama

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actividad crusigrama
 

Crossword Puzzle

actividad crusigramaOnline version

david, fabianys y marcos

by Fabianis Santana Rodriguez
1

Estrategia que integra todos los canales de venta y atención para ofrecer una experiencia continua al cliente.

2

Modalidad en la que el cliente realiza una compra o trámite sin ayuda directa de un empleado. Phygital

3

Integración de la experiencia física y la digital en el proceso de compra.

4

Conjunto de acciones para lograr que los clientes vuelvan a comprar.

5

Atención al cliente mediante diferentes canales como teléfono, redes sociales y correo electrónico.

6

Servicio que se brinda al cliente después de realizar una compra.

7

Autoridad que recibe el empleado para resolver problemas del cliente sin depender del supervisor.

8

Estado de agotamiento físico y emocional causado por el exceso de trabajo.

9

Actuar antes de que el cliente presente un problema o una queja.

10

Asistente virtual con inteligencia artificial que responde preguntas de los clientes automáticamente.

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