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Crossword Puzzle
Crossword Puzzle

Fundamentos

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Fundamentos
 

Crossword Puzzle

FundamentosOnline version

Te brindamos atención al cliente

by Sharik Almonacid
1

Integración de todos los canales de ventas y atención para brindar una experiencia continua al cliente

2

Modalidad en la que el cliente realiza la compra sin la ayuda directa de un empleado

3

Estratégias que buscan que el cliente regrese y compré nuevamente

4

Servicio que la empresa ofrece después de realizar una venta

5

Conjunto de normas y pasos para atender correctamente al cliente

6

Combinación de experiencias físicas y digitales durante el proceso de compra

7

Capacidad que tiene un empleado para tomar decisiones o resolver problemas del cliente

8

Atención al cliente mediante diferentes canales como teléfono, correo, redes sociales y tiendas físicas

9

Asistente virtual que responde automáticamente las consultas de los clientes

10

Estado de agotamiento físico y emocional causado por el exceso de trabajo

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