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Froggy Jumps
Froggy Jumps

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Froggy Jumps

Played 1 %Accuracy 70 Average time 00:-1
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Created by

Nicolas Cabello
Nicolas Cabello
Mexico

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Froggy Jumps

SPACEOnline version

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by Nicolas Cabello
1

Podras consultar información y realizar procesos sin necesidad de salir de la plataforma

2

Tendras acceso a las interacciones que a tenido el cliente mediante los diferentes canales de atención

3

Con esta erramienta podras optimizar tu tiempo en llamada y ademas podras adquirir elementos para CONECTAR, RESOLVER y RECONOCER

4

Que opción debes seleccionar en ONLINE REGIÓN

5

Cuales son las formas por las cuales puedes generar una TAREA del cliente

6

Es el ESTADO de Genesys en donde recibiras las llamadas de tu área

7

Cual es el ESTADO de Genesys en donde te debes colocar para realizar llamada de salida

8

Dentro del MENÚ, ¿Que debes presionar para realizar la llamada de salida?

9

Si queremos realizar una transferencia a una persona, que opción se deberá DESHABILITAR para encontrarla de manera eficaz

10

Si queremos realizar una transferencia a un ÁREA en especifico, que opción se deberá DESHABILITAR para encontrarla de manera eficaz

 
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