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Froggy Jumps
Froggy Jumps

ACTIVIDAD 3. VETERINARIA-SEMANA 3, MÓDULO 2

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ACTIVIDAD 3. VETERINARIA-SEMANA 3, MÓDULO 2

Froggy Jumps

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About this activity

Evaluación sobre protocolo y experiencia del cliente

Created by

jimmy chacon
jimmy chacon
Costa Rica

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ACTIVIDAD 3. VETERINARIA-SEMANA 3, MÓDULO 2
 

Froggy Jumps

ACTIVIDAD 3. VETERINARIA-SEMANA 3, MÓDULO 2Online version

Evaluación sobre protocolo y experiencia del cliente

by jimmy chacon
1

¿Qué es un protocolo de atención?

2

¿Qué función tiene el Técnico en Asistencia Administrativa y Servicio al Cliente en Servicios Veterinarios?

3

Nombra uno de los principios básicos del protocolo de atención.

4

¿Cuáles son algunas etapas del proceso de atención?

5

Durante la espera, ¿qué debe hacer el personal?

6

¿Qué es la experiencia del cliente en una clínica veterinaria?

7

Menciona un factor clave que influyen en la satisfacción del cliente.

8

¿Qué genera una buena primera impresión en la recepción?

9

Qué acción ayuda a reducir incertidumbre durante tiempos de espera?

10

¿Qué tipo de acciones fortalecen la relación con el cliente tras la visita?

 
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