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Froggy Jumps
Froggy Jumps

Quiz: Communication professionnelle et rédaction en institut

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Quiz: Communication professionnelle et rédaction en institut

Froggy Jumps

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About this activity

15 questions sur les bases de gestion et rédaction

Created by

laurent voisin
laurent voisin
France

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Quiz: Communication professionnelle et rédaction en institut
 

Froggy Jumps

Quiz: Communication professionnelle et rédaction en institutOnline version

15 questions sur les bases de gestion et rédaction

by laurent voisin
1

Quel est l’objectif principal de la communication professionnelle en institut selon le cours ?

2

Pourquoi l’écrit est-il privilégié par rapport à l’oral dans ce module ?

3

Selon le modèle de Shannon et Weaver, que désigne le bruit ?

4

Qu’est-ce que le rétroaction (feedback) selon Wiener ?

5

Quel support adresser pour une remarque client et suivie par l’équipe ?

6

Quelle information est prioritaire dans un compte rendu court ?

7

Quelle est la structure recommandée d’un SMS client ?

8

Quelle est la différence entre consigne interne et note interne ?

9

Quel document est prioritaire à mettre à jour après une remarque client ?

10

Quel type d’écrit est utilisé pour signaler une anomalie fournisseur ?

11

Comment doit être rédigée une demande auprès du fournisseur ?

12

Quel est l’objectif d’un compte rendu court ?

13

Lors d’une information multiple, quel support n’est pas adapté ?

14

Quel est l’objectif principal du tableau de suivi ?

 
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